Regarding our product offerings, we possess the flexibility to work with an array of precious metals and gemstones that can be tailored to align with your budgetary constraints. For a customized quotation, please don’t hesitate to get in touch with us. 

Our metal options encompass a diverse range, including Sterling Silver 925, 9ct yellow/white/rose gold, 14ct yellow/white/rose gold, 18ct yellow/white/rose gold, and platinum 950. Your choice of metal should ideally align with your design preferences, budget considerations, and lifestyle. We are more than willing to provide expert guidance to help you determine the most suitable material for your specific needs. It’s worth noting that our commitment to sustainability is evident, as our silver and gold are made from 100% recycled materials, while our platinum is nearly 100% recycled, underscoring our dedication to eco-friendly practices. 

Our extensive experience in the field of jewellery design and manufacturing extends to working with a diverse array of gemstones. While our specialization lies primarily in diamonds, we also work with a selection of coloured stones. When selecting the perfect gemstone for your piece, it’s crucial to consider factors such as colour, shape, size, and budget. We’re here to assist you in making an informed choice that harmoniously aligns with your preferences and financial considerations.

Being a boutique-sized company, our primary focus is to provide an outstanding customer experience while maintaining competitive pricing for our exquisite jewellery. With close to two decades of industry expertise, we’ve earned recognition as award-winning designers, demonstrating our deep passion for design. Our commitment goes beyond aesthetics; we take pride in using ethically sourced materials to support environmental and global causes. Being a small team allows us to have a hands-on approach to each project.

At Jewelled Phoenix, we harness the cutting-edge capabilities of CAD software, and our dedicated team boasts extensive expertise in designing for a multitude of processes. From crafting hand-made jewellery to utilizing advanced techniques like polymer-AM, lost wax investment casting, selective laser melting, and binder jet printing, our proficiency knows no bounds. 

Our portfolio encompasses collaborations with private customers seeking bespoke designs and industry partners for batch production. We seamlessly navigate every stage of the creative process, from initial design development to meticulous manufacturing and attentive aftercare. 

Our CAD design team includes: 

• Simon Evans – Senior Manager: Simon brings a wealth of experience with nearly two decades in bespoke manufacturing, making him a true industry veteran. 
• Dylan Evans – Junior CAD Designer: Dylan has been diligently honing his skills alongside Simon for over a year, adding fresh perspectives and innovative ideas to our team’s creative endeavours. 

Our production timeline typically falls within the range of 2 to 4 weeks, contingent upon the intricacies of your unique jewellery design. This duration encompasses the crucial phases of design conceptualization, meticulous manufacturing, and prompt delivery. Our commitment to upholding the highest standards is unwavering, and we strive to expedite the process while maintaining our quality benchmarks. 

As a jewellery company with a wealth of experience and expertise, we take pride in our ability to bring your unique visions to life. Our design possibilities are virtually limitless, and we are confident in our capacity to surpass your creative expectations. Whether you’re envisioning a classic solitaire engagement ring or geometrically complex design, our collections are brimming with inspiration to ignite your imagination. 

Our design process is incredibly flexible, tailored to your convenience and preferences. You have the option to engage with us through various methods: 

• Virtual Appointments: We offer the convenience of virtual consultations, ensuring you can actively participate in the design process from the comfort of your location. 
• On-Site Visits: In certain cases, we can arrange to meet with you in person, though please note that this option may be subject to certain restrictions. 
• Email Correspondence: Feel free to reach out to us via email for discussions and updates related to your jewellery project. 
• Phone Conversations: You can also connect with us over the phone for any enquiries or to discuss your jewellery design. 

Your primary point of contact throughout this journey will be our Company Director, Siantel James. Her multifaceted expertise spans across design, gemmology, pricing, repair and restoration, valuations, resizing, and precious metal manufacturing. Siantel brings a wealth of knowledge to ensure your jewellery experience is nothing short of exceptional. 

 To ensure a safe and secure delivery of your cherished item, we offer two options: 

• Special Delivery Royal Mail (Free of Charge): We provide complimentary shipping through Special Delivery via Royal Mail. This method includes full insurance coverage to safeguard your purchase in the event of any unforeseen circumstances. 
• Courier Service of Your Choice (Additional Charges May Apply): Alternatively, you have the flexibility to select a courier service of your preference. Please note that additional charges may be applicable for this option, which will be communicated to you accordingly. 

Rest assured, we are committed to delivering your jewellery to your doorstep with the utmost care and protection, ensuring it reaches you in perfect condition. 

To proceed with the manufacturing and to order the stones for your custom piece, we kindly request a deposit. Our preferred method of payment for deposits is via bank transfers. This ensures a secure and efficient transaction process as we move forward in bringing your envisioned jewellery to life. Your deposit signifies the commencement of the production phase, and we will provide you with all necessary details to facilitate the payment seamlessly. 

Each piece of jewellery in our collection will come with its own unique aftercare requirements, tailored to ensure its longevity and beauty. 

For silver jewellery, it’s important to note that silver can naturally oxidize over time. To help maintain its lustrous appearance, we recommend the use of a silver cloth, which effectively removes the discoloured surface and restores its shine. 

If your jewellery features gemstones, we advise periodic servicing to safeguard their integrity. Our general servicing includes inspecting and securing any loose stones, assessing for damage or wear, and providing a thorough cleaning and polishing. For white gold pieces, the service also includes re-rhodium plating, ensuring their enduring brilliance. 

The frequency of servicing will depend on how often you wear the piece. For instance, we recommend that engagement rings worn daily be returned to us for servicing every year. 

It’s important to be mindful that even diamonds and other gemstones, though durable, are not impervious to damage. To protect your jewellery, consider removing it during activities such as showering, sleeping, exercising, housework, or any manual labour. This proactive approach will help preserve the beauty and longevity of your cherished pieces. 

• Determining the correct ring size is crucial for a comfortable and accurate fit. If you’re uncertain about your ring size, we’re here to assist you. We recommend purchasing a ring sizer from a trusted source like the following link on Amazon: Ring Sizer. 
• If you’re ordering a ring for someone else, we encourage you to gather as much information as possible to ensure the perfect fit. Check with family and friends, see if there’s another ring they wear that we can use as reference, or provide a photo of the person’s hand to assist us in creating a custom fit that they’ll love. Your diligence in this process will help us create a piece of jewellery that’s both meaningful and comfortable. 

We understand that sometimes finding the perfect fit can be a challenge. If you purchase a ring from us and it doesn’t fit as comfortably as you had hoped, we offer a complimentary resize service. Please don’t hesitate to reach out to us for further information and guidance on how to proceed. Your satisfaction with your jewellery is our top priority, and we’re here to ensure your piece fits you perfectly. 

We are conveniently located in Rhondda Cynon Taff, South Wales, approximately 20 minutes away from Cardiff. Our location allows us to serve both local and regional clients with ease, providing a convenient destination for all your jewellery needs.  

• Our policy is that we do not offer refunds for bespoke jewellery items. We take great pride in crafting these unique pieces, which are meticulously tailored exclusively for you. This ensures that each creation is one-of-a-kind. Throughout the design process, you will receive detailed Computer-Aided Design (CAD) renderings of your personalized jewellery, which should instil confidence in the final product. Upon request or when deemed appropriate, we can provide a 3D printed wax model, though this may extend the timeline for your order. Our commitment to your satisfaction extends beyond the initial purchase. If you wish to make any adjustments, we are more than willing to work with you on these adjustments. Additionally, we offer the option to trade in your bespoke creation towards future acquisitions, providing you with flexibility and the opportunity to expand your jewellery collection with us. 

When you receive your crafted jewellery, it will be elegantly presented in a bespoke box. You will also receive a valuation document that contains all the pertinent insurance information for your piece. 

This valuation serves as a comprehensive record of your jewellery’s details, including its materials, design specifics, and appraised value. It is an essential document for insurance purposes, ensuring that you have the necessary information to safeguard your precious investment. 

Rest assured, we go the extra mile to ensure that your jewellery arrives not only in style but also with the necessary documentation to provide you with peace of mind and protection. 

To demonstrate our commitment to your jewellery’s enduring beauty and quality, we proudly offer three complimentary annual services. During this service, our dedicated team will: 

• Clean and Maintain: We will thoroughly clean your jewellery piece, ensuring it regains its original luster. 
• Stone Security: Any loose stones will be expertly secured to prevent any potential issues. 
• Metal Polish: We’ll carefully polish the metal, restoring its brilliance and shine. 
• Rhodium Plating: If your piece is made of white gold and requires re-rhodium plating to maintain its lustrous finish, we’ll attend to that as well. 

Moreover, we stand behind our work with a guarantee that covers any defects in materials or craftsmanship, providing you with added peace of mind. Our dedication to excellence extends beyond the initial purchase, ensuring your jewellery remains a treasured and enduring part of your collection. 

Absolutely! We are delighted to offer the option of including engraving in your jewellery design. Since we employ CAD technology, engraving can be seamlessly integrated into your design, provided there is adequate space for it. Whether it’s a meaningful date, a name, a special message, or a personal touch you wish to add, we are here to make your jewellery uniquely yours with our engraving services. Feel free to discuss your engraving ideas with us, and we’ll work together to create a piece that holds sentimental value for you or your loved ones. 

Insurance valuations play a vital role in safeguarding your valuable jewellery. They provide an accurate assessment of the replacement cost, which is essential when seeking insurance coverage for your precious pieces. In the unfortunate event of loss, theft, or damage, having an up-to-date valuation ensures that you will receive appropriate compensation from your insurance company. 

We strongly advise all our customers to carefully read and understand the terms and conditions outlined by their insurance providers. These terms can vary, and being well-informed about your coverage is key to ensuring your jewellery is adequately protected in any unforeseen circumstances. We are committed to helping you maintain the necessary documentation and information to support your insurance needs and provide you with peace of mind.